Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Shipment of Aerosols to non-UK destinations Please be aware that products such as perfumes, aftershaves and aerosols can no longer be shipped outside of the UK due to Mail restrictions. To avoid delay to the processing of your overseas order, please do not add any of such products to your basket as we will be unable to fulfil your order.
Delivery Charge
- Most orders incur a delivery charge that is added at the time of purchase
- The delivery charge varies depending on the total weight and size of the order.
- Delivery charge also varies depending on where the item will be delivered i.e. within the mainland UK, Europe or Rest of the World.
- Where do you deliver? We deliver to Worldwide
- Will I have to pay customs duty? All countries outside the EU have additional customs clearance charges. Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We regret that we have no control over these charges and cannot predict what they may be. For further details please contact your local customs authority.
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*Please note we are not in a position to refund any customs/import duty paid. Please also note that due to strict Airmail weight restrictions some orders must be split into seperate parcels before dispatch.
Which courier company do you use? We use a combination of Royal Mail and internal couriers for deliveries within the UK. We use Royal Mail Airmail/Airsure, DHL, Fedex, UPS and Parcelforce to Europe and the Rest of the World.
Will my order require a signature upon delivery?
- Yes. All parcels require a signature when being delivered.
- Your post person will deliver your item to you.
- If you ARE IN they will require a signature from some one at the delivery address.
- If you ARE NOT IN to sign for the parcel, they will leave a card advising you that the parcel has been left at your local postal depot, where you will need to pick up your parcel. Please take photo ID to claim your parcel from the depot office.
- They should not leave parcels if they can't get a signature.When will I receive my order?
Within the UK:
Our orders are sent via courier and are normally delivered within 48 working hrs. Please note that this is not guaranteed and some parcels can take slightly longer due to bank holidays, or postal delays, especially during busy periods such as Christmas.
Outside the UK:
Our international orders are normally shipped via Airmail to the destination country and then via your local postal service. Within Europe orders normally arrive within 5-7 days, to the USA between 5-10 days and to the rest of the world anywhere between 7-14 days. As with parcels sent within the UK, some parcels can take slightly longer due to postal delays. Parcels may also be delayed by customs procedures as customs duty may need to be paid before your parcel can be delivered in some non-EU countries.
Please note that we cannot be held responsible for items delayed in the postal system as this is beyond our control.
- Privacy & Security
- At the TheBeautyPot.com Ltd, we are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
- We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.
- By registering for our newsletters, you agree to our terms and conditions. Please note, we take your privacy very seriously and do not share your information with any third parties.
- We will give you the chance to refuse any marketing email / communication from us in accordance with the Data Protection Act and will not share your details with any third parties for marketing purposes.
- The typical type of information we will collect about you includes:
- • your name
- • address
- • phone number
- • email address.
- We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
- The personal information which we hold will be held securely in accordance with our internal security policy and the law. If any of this information changes, you must ensure that you amend the details in order for us to provide you with the best possible service.
- We may also record which Products you are interested in and which Products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to: a) process your order b) provide you with an up to date, efficient and reliable service c) help to prevent fraud i.e. we check card details with our merchant card checking facility and reserve the right to refuse orders on that basis d) open and run your membership e) provide a more tailor made shopping experience.
- When you place an order, we may ask you for certain information and you may submit personal data to lookfantastic.com (for example your name, phone number, postal address, email address, contact and bank/credit card details). By making an order and submitting your data you agree to this use.
- We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
- Returns & Replacements
- We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used. We also recommend that you keep your receipt or order number, which can be found on your order confirmation, as you might need it as proof of purchase in the event of any after-sales queries.
- In order that a speedy refund may be arranged we require relevant item/s to be returned.
- If I change my mind...
- Within 30 days
- * 30-day money-back guarantee, so just return them to us unused, with your receipt or write your order number.
- * Where goods are being returned because the item(s) are no longer required, please return in perfect condition without any use, damage or products missing. Refunds will not be given in this circumstance if item(s) are received back to us as used, damaged or products missing. A refund will be made, subject to above conditions, excluding any credit card charges and delivery fees.
- * All refunds will be credited to the original credit or debit card.
- If there's a fault with the product...
- We've made it easier!
- * Send back to us within 30 days with your receipt or order number, we'll give you a replacement or a refund.
- * Where goods are being returned because the item(s) were damaged, please return relevant item(s). A full refund will be made, subject to above conditions, plus refund on postage cost for returning the item(s).
- * All refunds will be credited to the original credit or debit card.
- To cancel, you can Email Customer services, call 0207 281 1142 within seven working days (not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s). Item(s) may be returned us (TheBeautyPot.com Ltd, Studio 208, Regent Studios, 1 Thane Villas, London, N7 7PH) or we can arrange UK collection free of charge. If you return the items to us due to the item being incorrect or damaged, then we shall reimburse the return shipping cost to you.
- Ordering
- We take security very seriously indeed! Our secure server software encrypts all your personal information including credit or debit card number, name and address.
- What is a secure server? A secure server webpage is different to a normal webpage. You will know you are on a secure webpage because the padlock (on explorer at the bottom and on navigator on the top toolbar) will be highlighted and closed.
- What level of encryption do we use? We use SSL (secure socket layer) level encryption. This is one of the most advanced encrypting technologies available today. Any information sent over the Internet is encrypted into an unbreakable code before it is sent. This ensures that no third party can intercept and decipher your personal information. It is certainly much safer than giving your credit card in a restaurant or mail order over the phone. All credit card details are kept on a secure computer and only top level staff has access to this computer. lookfantastic uses a Digital Secure Server ID from VeriSign to provide you with the best possible protection on the Internet.
- Payment
- Payment will be taken via Paypal, you do not need to have an account with Paypal to make a payment through Paypal.
- Viewing Orders
- You are able to view your current and previous orders if you have an account with us. You can also re-order a previous order if you want the same items again. You are unable to view your order if you do not have an account with us.
- Updating Account Information
- You are able to amend the following in your account.
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PERSONAL DETAILS
- Change your email address
- Change your Password
- Forgotten Your Password?
- View / Amend Your Wishlist
- Set date of birth
- Order History
DELIVERY & BILLING DETAILS
- New Billing Address
- New Delivery Address
